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Consulting Services Team

Our Professional & Consulting Services Team

Leadership

  • Jeff Jarvis - VicePresident, PPO

    Jeff Jarvis, Vice President, PossibleNOW Professional Services

    Jeff brings to PossibleNOW an extensive background in domestic and international business environments. He has helped companies drive business growth, develop high-performance sales and service organizations and implement process best practices. Jeff has held executive positions with FreebeePay, Agentek, SupportSoft, and CoreNetworks and management positions with Mosaix, Sequent Computer and IBM.

  • Eric V. Holtzclaw - Chief Strategist

    Eric V. Holtzclaw, Chief Strategist

    Eric is a serial entrepreneur who advises companies on the “why” of business — including why customers buy and is the author of Laddering: Unlocking the Potential of Consumer Behavior. He hosts a weekly radio show, The ‘Better You’ Project and his column, Lean Forward, appears weekly on Inc.com. Eric is a regular contributor to several news outlets and a sought after speaker.

Strategists

  • Thomas Fricano

    Thomas Fricano, Managing Consultant, Head of Strategic Consulting

    With more than 25 years of experience, Thomas assists clients with preference management initiatives through strategic consulting, technology expertise and project roadmaps. Thomas has a blend of experience that allows him to tactically apply organizational and technology skills in a manner that builds trust with key stake holders across all client engagements. His expertise spans multiple sectors and business initiatives including customer engagement, eCommerce, email marketing and automation platforms, back-end systems integration, managed services and hosting, and product rollouts. With responsibilities ranging from hands-on engineer to analyst to senior level architect, Thomas helps ensure that clients enjoy a rare level of success in solution delivery.

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