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Consulting Services Team

Our Professional & Consulting Services Team

Leadership

  • Jeff Jarvis - VicePresident, PPO

    Jeff Jarvis, Vice President, PossibleNOW Professional Services

    Jeff brings to PossibleNOW an extensive background in domestic and international business environments. He has helped companies drive business growth, develop high-performance sales and service organizations and implement process best practices. Jeff has held executive positions with FreebeePay, Agentek, SupportSoft, and CoreNetworks and management positions with Mosaix, Sequent Computer and IBM.

  • Thomas Fricano

    Thomas Fricano, Managing Consultant, Head of Strategic Consulting

    With more than 25 years of experience, Thomas assists clients with preference management initiatives through strategic consulting, technology expertise and project roadmaps. Thomas has a blend of experience that allows him to tactically apply organizational and technology skills in a manner that builds trust with key stake holders across all client engagements. His expertise spans multiple sectors and business initiatives including customer engagement, eCommerce, email marketing and automation platforms, back-end systems integration, managed services and hosting, and product rollouts. With responsibilities ranging from hands-on engineer to analyst to senior level architect, Thomas helps ensure that clients enjoy a rare level of success in solution delivery.

Senior Project Managers

  • Michelle Alcock

    Michelle Alcock, Senior Project Manager

    Michelle utilizes her extensive experience in custom software implementations to effectively manage complex projects. Michelle has a proven track record managing the entire Software Development Lifecycle as a customer-facing liaison between software vendors and end users. Her expertise includes new client onboarding, digital product configurations and vendor relationship management. Her experience also includes process re-engineering, functional gap analysis, QA testing, and end user training.

  • Patrick Marcigliano

    Patrick Marcigliano, Senior Project Manager

    Patrick brings over 22 years of experience in technology, software, and web development to PossibleNOW clients. Patrick has led both domestic and international project teams, and managed large scale projects for numerous Fortune 500 and global companies. He holds a PMP certification and has experience with both Agile and Waterfall methodologies. His strong attention to detail, and customer focus have all been instrumental in his years of successful project management.

  • Davina Smith

    Davina Smith, Senior Project Manager

    Davina's proficiency in web development, social media and digital marketing have all contributed to her ability to adeptly manage multiple, large scale projects. Her technology experience across multiple industries and intense customer focus has provided her with the expertise to successfully deliver high-risk projects and maintain a high level of customer satisfaction.

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