Do Not Call List Scrubbing - DNC Solution

• Suppress calls to an entire state
  Our Geo Entity Suppression tool can suppress calls to an entire state in addition to using state or federal filters. Easily comply with those states that ban telemarketing calls on state holidays or during times of a declared state emergency.
• Create and fulfill your Do Not Call policy directly to consumers
  Satisfy Federal requirements by using the Policy Wizard in DNcall to create your company's Do Not Call policy. Then, provide automatic delivery of the policy with our fulfillment services.
• Train your staff on the Do Not Call laws
  Provide online training to all your outbound calling staff to ensure that you comply with the Federal requirement for DNC training.
• Access detailed reports on compliance activities
  Defend against any unwarranted complaints with detailed reports on your compliance activities.
• Utilize time-savings tools such as Bad Number Detector and Invalid NPA NXX
  The combination of Bad Number Detector and Invalid NPA NXX identifies invalid phone number formats or invalid NPA / NXX on your calling list - before you scrub!
• Leverage Number Research to access the complete history of any phone number.
  This history will detail all relevant third-party Do Not Call lists and the status of when the number was added or removed. Number Research also provides a full audit history of any call list scrubbed through DNCSolution.
• Comply with Canada's National Do Not Call List
  DNCSolution also provides support if you make sales calls to consumers in Canada. You can learn more about the Canadian requirements https://www.lnnte-dncl.gc.ca/index-eng

Features to automate your compliance processes

• Web Services
  Streamline compliance by checking phone numbers against any third-party or client-specific Do Not Call lists. Further enhance your compliance by including additional features such as Call Curfew, Holiday, State of Emergency, Mobile Scoring and the Reassigned Numbers Database.
• SFTP Push/Pull Routines
  STFP allows you to streamline file scrubbing by simply creating scrub profiles. When the file is uploaded for processing, the server automatically utilizes the requested scrub profile and deposits the scrubbed file into a designated folder(s) for easy pickup.
• CRM Integration
  PossibleNOW's in-house development team and Managed Services group provide services to integrate DNCSolution into existing applications such as CRM systems or with your existing business processes. This saves you time and effort.

Known Litigator List
TCPA litigation abuse occurs when individuals or entities purposely engage with companies, often through communication methods covered by the TCPA (such as telemarketing calls or unsolicited text messages) with the intention of creating a basis for a lawsuit. They may claim that they received unwanted communications in violation of the TCPA and seek damages in court.

PossibleNOW offers a database of these known professional plaintiffs to help marketers protect themselves from TCPA and debt collection-related lawsuits while ensuring compliance with current consumer privacy legislation.

DNCQuickcheck® for Agent Networks
If your organization works with an agent network or has branch offices, DNCQuickcheck is the compliance solution for you! DNCQuickcheck lets your agents instantly check the Do Not Call status of phone numbers. This feature can be used as a stand-alone application via API integration or within your DNCSolution account.

How it works

• Type phone numbers one at a time or "cut & paste" a list of up to 100 numbers
• Check phone numbers against all relevant DNC lists
• See instantly if the phone number is callable
• Train staff on Do Not Call laws
• Collect consumer Do Not Call requests
• Mail corporate Do Not Call policy to consumers upon request
• Get reporting of all agent-based activities
• Manage exemptions under the Established Business Relationship rules.

Wireless E-Signature Compliance Application
The Federal Communications Commission (FCC) requires that a company obtain written consent from a consumer before delivering any type of advertisement or telemarketing call that uses an automatic telephone dialing system to any mobile device.

The FCC rules mean that telemarketers can no longer rely on oral or implied consent. Implied consent refers to the assumption that a consumer who provided a mobile phone number is willing to be called on that device. Neither oral nor implied consent now meet the FCC requirements for prior express written consent.

Wireless E-Signature captures express written consent! Here's how:

• A visitor enters their phone number into a lead collection form on your web site
• A web services call to PossibleNOW's database determines if the phone number is a landline or wireless
• If it is a wireless phone number, an e-signature form with the appropriate disclosure language displays to capture a valid e-signature for prior express written consent

If the application determines that the phone number is a landline, you can capture and save the information for later use to show an established business relationship with the consumer. You must maintain this data for historical and reporting purposes and to ensure compliance with the FCC recordkeeping rules.

• Continue to market to prospects whether it is a landline or wireless number
• Quickly determine how and when express written consent was received
• Maintain all records of consent

Automatically Rescrub your Lists with Notification
DNcall's Notification feature automatically re-scrubs your calling lists saving you time and effort.

Federal laws dictates that you must scrub your calling lists against the wireless ported numbers list every 15 days and and against the National Do Not Call Registry every 31 days.

• Get automatic re-scrubbing of your calling lists on a schedule that you define
• Receive automatic notification if any new Do Not Call numbers are found
• See which Do Not Call list was matched (state, federal or company-specific)
• Save time and effort to keep lists up-to-date during extended calling campaigns

EBR Manager Expands your Callable Universe through Existing Business Relationships
Safely call customers and prospects whose phone numbers are on a Do Not Call list by properly utilizing Established Business Relationship exemptions.

The federal EBR exemption lets direct marketers call consumers for up to 18 months following the last transaction (order, ship date or payment) and 3 months from last inquiry. Individual state laws vary regarding this exemption.

The application also supports Current Customer, Express Consent, Express Consent via Automated Technology and the ability to customize any of the default EBR tables to align with your business requirements

The US government puts the burden of proof that a business relationship exists on you. EBR Manager identifies the Do Not Call phone numbers on your list and the exact federal and/or state jurisdictions that apply. This ensures that any exemption you apply is based on a valid EBR exemption rule. You’ll have the complete reporting to show that you are following the law and using this exemption correctly.