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What Is an Existing Business Relationship (EBR)?
Razor Rank, Blog
An Existing Business Relationship (EBR) is a connection between a business and a consumer based on a prior transaction or inquiry, allowing certain exemptions from Do Not Call (DNC) regulations. Specifically, the Federal Trade Commission (FTC) and Federal Communications Commission (FCC) permit businesses to contact… Continue Reading
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What Are the Key Components of a Consent Management System?
Razor Rank, Blog
A consent management system (CMS) is essential for businesses to capture, store, and manage customer consents efficiently and securely. Effective CMS solutions are equipped with features that simplify user consent collection, maintain accurate records, and offer seamless integration across platforms. A comprehensive CMS also provides… Continue Reading
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How Should Organizations Obtain Valid Consent from Users?
Razor Rank, Blog
To obtain valid consent from users, organizations must provide clear, specific, and easily understandable consent requests. Consent must be informed, freely given, and easy to withdraw, adhering to regulations like GDPR and CCPA. Using an effective consent management platform, such as PossibleNOW’s MyPreferences, empowers organizations… Continue Reading
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Can Businesses Be Sued for Do Not Call Violations?
Razor Rank, Blog
Yes, businesses can be sued for Do Not Call (DNC) violations, and such lawsuits can lead to significant fines and legal repercussions. Non-compliance with the Telephone Consumer Protection Act (TCPA) and Federal Trade Commission (FTC) Do Not Call regulations opens businesses to risks of hefty… Continue Reading
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Are There TCPA Exemptions for Healthcare Providers?
Razor Rank, Blog
Yes, there are specific exemptions under the Telephone Consumer Protection Act (TCPA) for healthcare providers. These exemptions primarily apply to calls or text messages that are considered essential to patient care, such as appointment reminders, prescription refill notifications, and other non-marketing communications. However, healthcare providers… Continue Reading
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Are There DNC Exemptions for B2B Calls?
Razor Rank, Blog
Yes, Business-to-Business (B2B) calls are often treated differently under Do Not Call (DNC) regulations than Business-to-Consumer (B2C) calls. In most cases, the National DNC Registry rules primarily apply to B2C telemarketing, meaning that calls made to businesses generally fall outside of these restrictions. However, the… Continue Reading
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Are There Any Alternatives to Consent for Data Processing?
Razor Rank, Blog
Yes, there are legal alternatives to obtaining consent for data processing. While consent is often seen as the primary way to justify data processing, laws such as GDPR and U.S. state privacy regulations recognize other legal bases that enable data processing without explicit user consent…. Continue Reading
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Are EBR Calls Exempt from DNC Regulations?
Razor Rank, Blog
Yes, calls made under an Established Business Relationship (EBR) can be exempt from the National Do Not Call (DNC) Registry rules. This means that if you have a valid EBR with a customer, your organization may be permitted to make sales calls to that individual… Continue Reading
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What Is Vicarious Liability under the TCPA?
Razor Rank, Blog
Vicarious liability under the Telephone Consumer Protection Act (TCPA) refers to a situation where a company can be held legally responsible for the actions of a third party, such as a vendor or contractor, who engages in unlawful telemarketing on the company’s behalf. Even if… Continue Reading
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How Do Consumers Report a Number to the FTC?
Razor Rank, Blog
Reporting a phone number to the Federal Trade Commission (FTC) is a straightforward process. Consumers can visit the FTC’s website and use their online complaint form to report unwanted calls. Alternatively, they can call the FTC’s toll-free number to file a complaint. Once the report… Continue Reading
