Webinars

Summary The rise of call blocking and labeling technologies, spurred by industry and regulatory efforts to combat illegal robocalls, has inadvertently impacted legal businesses. Calls from legitimate companies are sometimes misclassified as “Scam,” “Spam,” or “Fraud,” leading to declining contact rates, degraded customer experiences, and… Continue Reading

Summary The webinar on CX innovation and consent and preference management highlights the growing need for businesses to build customer trust while complying with expanding privacy regulations. Key strategies include understanding customer preferences, aligning internal objectives, assessing competition, and developing a structured roadmap. Companies must… Continue Reading

Summary The Telephone Consumer Protection Act (TCPA) has numerous components, but there are a few in particular that you should be most concerned about in today’s litigious environment. Join us as we walk through the areas of the TCPA that commonly get companies in trouble…. Continue Reading