Call Blocking & Labeling | PossibleNOW Webinar with Numeracle

Type: Webinars
Topic: Do Not Call Solution

Summary

The rise of call blocking and labeling technologies, spurred by industry and regulatory efforts to combat illegal robocalls, has inadvertently impacted legal businesses. Calls from legitimate companies are sometimes misclassified as “Scam,” “Spam,” or “Fraud,” leading to declining contact rates, degraded customer experiences, and reduced revenue. This issue underscores the importance of understanding and adapting to evolving call delivery challenges.

Key Agenda Topics

Industry Perspective & Progress

1. New Anti-Robocalling Legislation
   Examining how recent laws impact telecommunication practices and compliance.
2. FCC Call Blocking Initiatives
   Insights into Federal Communications Commission measures aimed at reducing robocalls while ensuring legitimate communications are not unfairly disrupted.
3. STIR/SHAKEN Considerations
   Overview of the caller ID authentication framework and its role in building trust in call delivery systems.

Call Delivery Best Practices

1. The Impact of Call Labeling on Contact Rates
   Understanding how inaccurate or negative call labels affect the ability to reach customers and maintain trust.
2. Dialing Practices and Consumer Perception
   Adapting dialing strategies to align with consumer expectations and minimize mislabeling risks.
3. Strategies to Improve Call Delivery
   Practical solutions to ensure accurate call classification and optimize call completion rates.

Presenters

• Rebekah Johnson
  Founder & CEO, Numeracle
  An expert in regulatory and technological solutions to improve call reputation management.
• Molly Weis
  Director, Marketing & Communications, Numeracle
  Skilled in consumer outreach and education on call delivery best practices.
• Phil Trapani
  Director, Sales Development & Enterprise Accounts, PossibleNOW
  Focused on enterprise strategies to enhance communication delivery and customer trust.

About PossibleNOW

PossibleNOW is the pioneer and leader in customer consent, preference, and regulatory compliance solutions. We leverage our MyPreferences technology, processes, and services to enable relevant, trusted, and compliant customer interactions. Our platform empowers the collection, centralization, and distribution of customer communication consent and preferences across the
enterprise. DNCSolution addresses Do Not Contact regulations such as TCPA, CAN-SPAM and CASL, allowing companies to adhere to DNC requirements, backed by our 100% compliance guarantee.

PossibleNOW’s strategic consultants take a holistic approach, leveraging years of experience when creating strategic roadmaps, planning technology deployments, and designing customer interfaces. PossibleNOW is purpose-built to help large, complex organizations improve customer experiences and loyalty while mitigating compliance risk.