DNC Compliance: It Only Takes One Mistake

Type: Videos
Topic: Do Not Call Solution

Summary

For businesses conducting outbound calling or texting campaigns, managing TCPA compliance is crucial to avoid significant financial penalties. Many companies’ Do Not Call (DNC) infrastructures are outdated, having been built 20 years ago. As technology and regulations evolve, it is essential to ensure that your systems keep pace with federal and state regulatory changes, such as categorizing contacts by business relationship, incorporating changes to EBR rules, and accounting for reassigned numbers databases.

Updating technology, maintaining data security, and ensuring data integration and functionality are critical. Additionally, internal processes must evolve, and knowledge must be retained despite team turnover. Non-compliance assumptions can lead to costly judgments, averaging $6.5 million. Outsourcing DNC compliance can be beneficial, saving time, money, and providing a compliance safe harbor. Ensure your provider has robust data infrastructure and SOC 2 certification for data safety. Neglecting TCPA compliance could result in severe financial consequences.

About PossibleNOW

PossibleNOW is the pioneer and leader in customer consent, preference, and regulatory compliance solutions. We leverage our MyPreferences technology, processes, and services to enable relevant, trusted, and compliant customer interactions. Our platform empowers the collection, centralization, and distribution of customer communication consent and preferences across the
enterprise. DNCSolution addresses Do Not Contact regulations such as TCPA, CAN-SPAM and CASL, allowing companies to adhere to DNC requirements, backed by our 100% compliance guarantee.

PossibleNOW’s strategic consultants take a holistic approach, leveraging years of experience when creating strategic roadmaps, planning technology deployments, and designing customer interfaces. PossibleNOW is purpose-built to help large, complex organizations improve customer experiences and loyalty while mitigating compliance risk.