Do All Telemarketers Need a SAN? 

Type: Blog
Topic: Do Not Call Solution

Not all telemarketers are required to have a Subscription Account Number (SAN), but most do. If your organization engages in unsolicited calls to consumers, a SAN is essential for accessing the National Do Not Call (DNC) Registry. This number helps telemarketers scrub contact lists against the DNC Registry, reducing the risk of non-compliance with regulations like the Telephone Consumer Protection Act (TCPA) and the Telemarketing Sales Rule (TSR). Exceptions exist for certain nonprofits and informational calls, but the majority of telemarketers benefit from the added protection of using a SAN.

For companies navigating compliance, PossibleNOW’s robust Do Not Call solution integrates SAN management into a comprehensive platform, helping you adhere to federal and state DNC regulations while maintaining customer trust.

What Is a Subscription Account Number (SAN)?

A SAN is a unique identifier issued to organizations by the Federal Trade Commission (FTC) for accessing the National DNC Registry.  Telemarketers must obtain a SAN, subscribe to area codes in their footprint, and download and avoid calling numbers without a valid exemption. Adhering to this process helps protect businesses from hefty fines and legal risks under laws like the TCPA and TSR.

What Kind of Organizations Need a SAN?

A wide range of businesses and industries rely on SANs to comply with telemarketing regulations, including (but not limited to):

• Telemarketing agencies making outbound sales calls.
• Call centers handling customer acquisition or promotions.
• Financial services providers, including banks and credit card companies.
• Insurance agencies, such as property and health insurers.
• Utilities and telecommunications providers.
• Retailers conducting promotional campaigns.
• Healthcare organizations offering appointment reminders or new services.
• Home security companies selling or servicing systems.
• Educational institutions engaged in student recruitment.

Are There Exemptions?

Some telemarketers are exempt from obtaining a SAN. Nonprofits conducting charitable calls, political organizations, and businesses communicating solely with consumers withwhom they have an Established Business Relationship (EBR)  may not need to register. Additionally, informational calls, such as those for service updates or appointment reminders, are often exempt. However, exemptions can vary by state or situation, so it’s essential to evaluate your activities against applicable laws.

How to Obtain a SAN

Securing a SAN is a straightforward process:

1. Register your organization with the National DNC Registry on the FTC’s website.
2. Specify the states or regions for which you need access.
3. Pay the associated subscription fee, which depends on the number of areas covered.
4. Renew your subscription annually to maintain access.

Common Misconceptions About SAN Requirements

Misunderstandings about SANs can leave businesses vulnerable. Here are common misconceptions:

• “Small businesses don’t need a SAN.” Any organization making outbound calls may require one, regardless of size.
• “Using a third-party telemarketer eliminates the need for a SAN.” Your company is still responsible for compliance.
• “We only call existing customers.” If calls involve upselling or cross-selling, you might need a SAN.

By leveraging PossibleNOW’s Do Not Call solution, you can confidently manage your SAN, avoid compliance pitfalls, and focus on effective customer engagement. Contact us today to learn how our tools can safeguard your telemarketing operations and build customer trust.

About PossibleNOW

PossibleNOW is the pioneer and leader in customer consent, preference, and regulatory compliance solutions. We leverage our MyPreferences technology, processes, and services to enable relevant, trusted, and compliant customer interactions. Our platform empowers the collection, centralization, and distribution of customer communication consent and preferences across the
enterprise. DNCSolution addresses Do Not Contact regulations such as TCPA, CAN-SPAM and CASL, allowing companies to adhere to DNC requirements, backed by our 100% compliance guarantee.

PossibleNOW’s strategic consultants take a holistic approach, leveraging years of experience when creating strategic roadmaps, planning technology deployments, and designing customer interfaces. PossibleNOW is purpose-built to help large, complex organizations improve customer experiences and loyalty while mitigating compliance risk.