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Total TCPA Lawsuits Jan - Feb:
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Class Action Lawsuits:
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DEFEND
Ensure Compliance to Protect Your Company from Costly Litigation
DNCSolution, a DNC checker by PossibleNOW, provides compliance with all contact methods, including call, email, text, and mail.
Our platform provides a safe and secure way of cleaning, removing, or flagging non-contactable phone numbers, email addresses, and more from your contact lists and databases. This provides you confidence in executing trouble-free marketing campaigns.
We scrub against federal and state-maintained Do Not Contact registries such as Do Not Call, Do Not Email, Do Not Text, and Do Not Mail. DNCSolution helps you mitigate the risk of being out of compliance with TCPA, CASL, and CAN-SPAM regulations.
DNCSolution integrates across your organization. Simplify management, mitigate compliance risk, and get detailed real-time reporting.
Why PossibleNOW
Grow Customer Confidence
When you honor opt-outs in an efficient and responsive way, you boost your brand’s reputation, increase customer retention, and improve overall program results.
World-Class Infrastructure
Our SOC 2 compliant platform supports the high-volume DNC scrubbing and maximum service availability needs of direct marketers. We maintain world class data security controls, disaster recovery, and cyber security defense.
Learn MoreUnparalleled Support Team
We provide the outstanding support and application training that you expect and deserve. Support personnel are available 8:30 am to 11 pm ET Monday through Friday. Our email alerts provide important information related to list renewals, regulations, and state of emergencies.
Maximize Integrations
Integrate DNCSolution into your current technology - such as Salesforce, Oracle, Eloqua, Microsoft Dynamics, and many more, to provide easy access for all outbound campaigns.
Learn MoreIncrease Adoption
Provide customers an easy to use self-service application, increasing the likelihood of engagement and improving CX
Integrate with MyPreferences
Integrate into our enterprise consent & preference management solution, to collect opt-ins, opt-downs, opt-outs in one solution to ensure campaign results while maintaining compliance.
TCPA Regulations
Do Not Call Compliance
DNcall lets you focus on your marketing efforts while ensuring compliance with all relevant Do Not Call laws for telephone numbers, including the TCPA, wireless regulations, Reassigned Number Database, and access to a list of known TCPA litigators.
- Core features: Whether you have one call center making telemarketing calls or an agent network that numbers in the thousands – DNcall can fit your Do Not Call compliance needs as a DNC lookup service. It offers high-volume call scrubbing against all relevant DNC list databases, including state, federal, wireless, and company-specific lists.
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- Advanced functionality based on organizational requirements:
- Litigator List: Access the TCPA known Litigator List for added confidence in avoiding unnecessary risk.
- Established Business Relationship: Include the EBR Manager to identify businesses that are eligible for marketing communications.
- DNCQuickcheck: Integrate DNCQuickcheck into your CRM, so your agents can instantly check the Do Not Call status of phone numbers.
- Wireless e-Signature: Leverage our Wireless e-Signature compliance application to easily collect express written consent.
- Managed Services: Ease the burden and expense of compliance by outsourcing any or all your internal marketing compliance operations to the experts at PossibleNOW.
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DNEMAIL
Do Not Email Compliance
We provide the ability to process and manage your email list via API or file-based scrubbing against four databases: the DMA Do Not Email list, the FTC domain list, your internal database of Do Not Email requests, as well as any data captured via MyPreferences.
- Email list scrubbing: Amazingly fast, high-volume scrubbing through API.
- DNEmail Quickcheck: Allows checking of single email addresses.
- Integrate with existing systems: Leverage Web Services to integrate email compliance processes into any system such as CRMs or MyPreferences.
- Complete self-service application: "One-click" solution for prospects and customers - easily comply with CAN-SPAM or CASL requirements.
- Manage opt-out requests: Easily customize how you want to collect opt-out or unsubscribe requests e.g., company-wide, by product, campaign, division or department.
- Provides scrub receipts: Protects you during an inquiry.
- Maintains historical archive: All opt-out requests are stored and available if needed.
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AVOID TCPA RISK
Do Not Text Compliance
Mobile marketing carries unique compliance challenges. The TCPA requires that any business or organization must receive express consent from consumers prior to sending any automated SMS text messages. A company may no longer rely on established business relationship data to make telephone solicitations via text.
With DNtext from DNCSolution, your marketing teams can:
- Comply with TCPA: Conduct mobile marketing campaigns while complying with TCPA, CASL, & other applicable laws.
- Centralize Opt-out Requests: Collect & manage opt-out requests in a central repository to maintain compliance.
- Maximize Revenue: Feel confident that your direct marketing efforts are maximizing revenue potential.
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SLASH MARKETING WASTE
Do Not Mail Compliance
With rising postal costs, it’s critical that direct mail pieces reach your intended audience – and that recipients want to receive it! Boost mail deliverability to reduce costs and improve the effectiveness of your direct mail campaigns.
Learn how reducing print costs and encouraging digital adoption saved our customer millions. DNCSolution integrates into MyPreferences to drive astonishing results that could be yours.
- Honor Do Not Mail requests from your customers and prospects.
- Maintain compliance with third-party lists, such as the Direct Marketing Association’s (DMA) lists, the Deceased Do Not Contact list or the DMAChoice list.
- Remove duplicate records or append a secondary address for a contact.
- Utilize the National Change of Address (NCOA) database.
- Standardize address output to improve the accuracy of carrier route, zip code, and more.
- Use our Delivery Point Validation service to ensure the address is correctly formatted, and that the address exists.
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TCPA
Comprehensive TCPA Compliance for Large Enterprises
Large Enterprises Struggle to Maintain Their TCPA Compliance Infrastructure
The FTC announced the federal Do Not Call registry in 2003 and continues to tighten and enhance its stipulations. Today, many large enterprises are attempting to maintain compliance with this and other TCPA regulations with a variety of complicating factors, including:
- Outdated technology and processes
- Employee turnover and loss of knowledge
- Evolving legal regulations
- Multiple business units and siloed data
- Customer service eco-systems that may live outside the CRM
- Risk of noncompliance lawsuits
- Complex customer lifecycles across various channels
- Staff training for onboarding and continuing education
The larger the enterprise, the greater the risk due to increasingly complex processes required to stay in compliance.
PossibleNOW Provides an Enterprise Class TCPA Compliance Infrastructure
Enterprise organizations need a trusted partner with best-in-class technology, processes, and experts to offload the management burden and gain peace of mind.
- World-class infrastructure with SOC 2 certification
- High-speed integration throughout your tech stack
- Ability to scrub against the Reassigned Numbers Database
- Access to the list of predatory TCPA litigators
- DNC List Management Services
- Mobile Scoring to assess risk of mobile contacts
- Knowledge of call time restrictions that vary by state
- Established Business Relationship (EBR) management
- Compliance consulting to assess vulnerabilities
- Ongoing auditing, monitoring, and support
- Expert litigation defense team
- Reporting of processes and procedures for audit purposes
- Ability to leverage international DNC registries
- Free access to RegInfoHub, our comprehensive direct marketing compliance guide
Save Time & Money While Fortifying Your Compliance
We offer operational and monitoring services designed to relieve you of ongoing operational tasks.
Do Not Call Compliance Managed Services
Simplify your compliance efforts by outsourcing your operational tasks to us. We leverage 20+ years of expertise in Do Not Call compliance, technology, and professional services to help you maintain regulatory compliance. We utilize current DNC list databases including the National DNC Registry, CAN-SPAM, Do Not Text, and all relevant state DNC regulations in compliance with the FTC’s Telemarketing Sales Rule.
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Do Not Call List Management
We can compile and maintain all phone numbers in Do Not Call lists that you licensed based on your specifications and calling requirements - including optional lists such as the Iconectiv Wireless Portability list or your own company-specific internal DNC list.
We have stringent processes of phone validation, acquisition, and verification of all Do Not Call data. And we warrant the accuracy and timeliness of the Do Not Call databases.
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Registration Support Services
The majority of states have a registration requirement and the process varies for each one. Obtaining a Telemarketing License/Permit can be tedious, time-consuming, and confusing. We can simplify your compliance with our Telemarketer Registration Support Service (TRSS), providing a convenient way for telemarketers to become registered in all desired state and federal jurisdictions, and to purchase any required Do Not Call lists.
Mobile Scoring
Are you confident that your customers have given prior express written consent to be contacted by cell phone? Are you sure they are still associated with that phone number?
By following a confidence scoring system, segment your database as to which mobile phone numbers present the least-to-greatest risk to call or text. Reduce risk of significant fines by showing good faith effort to verify right party contact.
Frequently Asked Questions
The Do Not Call Registry is a national database maintained by the government that contains a list of telephone numbers of people who request that they not receive sales calls from telemarketers. The Federal Trade Commission (FTC) launched the National Do Not Call Registry in 2003 in response to the Do-Not-Call Implementation Act of 2003, which aims to protect telephone consumers' interests.
The Do-Not-Call Implementation act is an extension of the Telephone Consumer Protection Act (TCPA) of 1991, which put limits on telephone solicitations. The TCPA requires telemarketing companies to have a company-specific do not call list and prohibits them from using artificial voices or automation to make telemarketer calls.
If a person adds their phone numbers to the registry, then telemarketers and telemarketing companies have 31 days to remove them from their lists. The national registry includes cell phones and landlines. It also applies to interstate phone calls.
In other words, the registry is a list of individuals that businesses are not allowed to call. Calling lists such as the Do Not Call list exist to protect consumers from scam phone calls and unsolicited sales calls. Businesses cannot contact a number on the list unless they have written permission from the consumer themselves.
National Calling Time Restrictions
According to federal law, telemarketing companies can call and make a sales pitch between 8 AM and 9 PM. However, individual states have more specific restrictions. For example, the Alabama Do Not Call List does not allow unsolicited calls on Sundays or holidays such as Christmas or Easter. Further restrictions on dates and times will exist, so check your state for applicable rules.
Adding your number to the registry to block calls is very simple. You can register your landline or cell phone number by calling the toll free number 1-888-382-1222, or you can submit your telephone number online at DoNotCall.gov.
Please note that if you perform the registration process online, you will have to validate your submission via a link sent to your email within 72 hours.
Generally speaking, your number should show up on the do not call list within one business day. However, businesses have 31 days to stop calling your telephone number.
Yes. You can register as many telephone numbers to the list as you have. Many people add both their landline and cell phone numbers to the list. You do not have to pay any fees to register additional telephone numbers to the list.
No. Once you add your number to the do not call list, it will stay there until you ask for the FTC to remove it or you disconnect or reassign the number. So, if your old phone number is on the list, make sure you remember to register your new number as it will not carry over.
View Full DNC FAQ List