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Transforming Trust to Drive Deep CX in These New Times
Tags: autodialer, compliancepoint, Consent, FCC, opt-outs, pitfalls, TCPA, telemarketer
August 3, 2020
What Gets You Into TCPA Hot Water
Summary The Telephone Consumer Protection Act (TCPA) has numerous components, but there are a few in particular that you should be most concerned about in today’s litigious environment. Join us as we walk through the areas of the TCPA that commonly get companies in trouble…. Continue Reading
Tags: autodialer, compliancepoint, Consent, FCC, opt-outs, pitfalls, TCPA, telemarketer
July 30, 2020
How to Communicate and Maintain Compliance During a Pandemic
Tags: communicate, compliancepoint, maintain compliance, pandemic, possiblenow, webinar
May 14, 2020
Build Trust By Delivering Content Your Customers Really Want
Summary Are you providing your customers the information and resources they want? If you are not collecting their explicitly-provided preferences, chances are you are missing the mark. This webinar will reveal the most appropriate moments along the customer journey to collect preferences and how to… Continue Reading
Tags: build trust, customers, delivering content, possiblenow, trust, webinar
June 22, 2020
Implementation of Consent and Preference Management
Prepare for Success The management of customer zero-party data, including customer consents and preferences, typically represents a “crossover” initiative — one that begins as a marketing project, gains traction through IT, and finds valuable application in customer service and support. Moreover, in its aim to… Continue Reading
Tags: account services, Acquisition marketing, brand, brand interaction, call centers, Centralization, Consent, consent and preference, Consent and preference management, contact center, contact center management platforms, CRM, customer data, customer profile, Customer Service, Email Marketing, implementation of consent, mobile devices, opt-down, opt-in, opt-out, personalization, point-of-sale, POS, preference center, preference collection, preference management, preferences, risk mitigation, ROI, sms, social media, website preference center
September 29, 2017
Preference, Privacy, And The Internet Of Things
Tags: amazon echo, apple watch, cmo.com, customer engagement channels, customer experience, data, data collection, forbes, home technology, in-context preferences, internet of everything, Internet of things, marketing, personalization, prefernce, Privacy, product marketing, wearables
September 26, 2017
Does Your Company Focus on the Art or Science of Complying With GDPR Consent?
You’ve seen it before, the long form you must sign before participating in a potentially dangerous activity, the checkbox at the bottom of an end user agreement before you can use a new piece of software, the numerous documents that are part of every major… Continue Reading
Tags: art or science, CCPA, consent collection, ePrivacy, GDPR, gdpr consent, opt-down, preference management, proactive suggestion, spot collection
May 22, 2019
Measuring the ROI of Listening to Your Customers
At face value, listening to customers and honoring their preferences is obvious. Every business listens to their customers on some level and the outcomes are immediate and apparent. At the macro-level, the picture gets blurrier. This is the arena of enterprise preference management: the active… Continue Reading
Tags: contact retention, customer characteristics, customers, CX, enterprise preference management, Listening to Customers, Measuring ROI, millenials, revenue growth, risk mitigation, ROI, technology governance
September 10, 2018
How Should Consent & Preference Data Work with a Customer Data Platform
Summary Companies often inquire about the differences between Customer Data Platforms (CDPs) and Consent and Preference Management Platforms (CPMPs) and how they work together. A CDP acts like an orchestra conductor, harmonizing first-party customer data from various systems to create a comprehensive view of each… Continue Reading
Tags: communication, Consent, consent and preference data, customer data, customer data platform, customer preferences, data platform, possiblenow, preference data, preferences, preferences and consent, rebecca dodson
April 3, 2024
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