PossibleNOW Launches Next-Generation DNC Agent UI

Type: Press

Offers advanced capabilities like agent tracking, comprehensive reporting, scrubbing receipts, and a sleek, responsive interface accessible across all devices.

DULUTH, Ga., April 22, 2025  — PossibleNOW, a leading provider of compliance solutions for direct marketers, today announced the first phase in a complete user interface transformation for DNCSolution, its API-first platform designed to simplify marketing compliance across industries. This initial release features a redesigned Agent UI, delivering an intuitive experience that improves usability and boosts productivity for agents. While this marks a major milestone, it’s the beginning of a broader initiative to reimagine the entire DNCSolution user experience, with additional updates on the horizon. 

“This isn’t just an upgrade. It’s a complete transformation of how businesses can manage direct marketing compliance,” said Scott Frey, CEO of PossibleNOW. “We’ve listened to our clients and built a solution that addresses real operational needs, streamlining marketing compliance without sacrificing flexibility or control.” 

Simplicity is at the core of this transformation, making it easier than ever to stay compliant. Key new features include: 

• Full Administrative Control: Define user roles, permissions, and access levels across teams. 
• Effortless for Agents: Intuitive user interface accessible across devices, enabling agents to quickly verify callable status, ensuring compliance with minimal effort.
• Connect from anywhere: Single Sign-On (SSO) capability to seamlessly connect from any system such as CRMs, Service Clouds and Call Center apps, or home-grown agent interfaces. 
• Multi-Factor Authentication (MFA): Enhanced security for all user accounts.
• Calling Time Restrictions and RND Compliance: Built-in logic to enforce time zone and regional restrictions along with checks against the FCC’s RND. 
• Comprehensive Audit Trail: Maintain a complete history of list scrubs, user actions, and API interactions. 
• Striking Reporting Dashboard: Visualize compliance activity and operational performance in real-time with rich, interactive charts, tables, and access to key DNC reports such as DNC Match Rate Report, Suppression Effectiveness Charts, Agent or Campaign Level Scrub Reports, DNC Transaction History, and more. 

“We’ve taken everything our customers value about our API and embedded it into a comprehensive, user-friendly interface,” said Ron Patrick, SVP, Product, PossibleNOW. “We’re equipping organizations with tools they need to maintain full TCPA compliance and operational efficiency.”

About PossibleNOW

PossibleNOW is the pioneer and leader in customer consent, preference, and regulatory compliance solutions. We leverage our MyPreferences technology, processes, and services to enable relevant, trusted, and compliant customer interactions. Our platform empowers the collection, centralization, and distribution of customer communication consent and preferences across the enterprise. DNCSolution addresses Do Not Contact regulations such as TCPA, CAN-SPAM and CASL, allowing companies to adhere to DNC requirements, backed by our 100% compliance guarantee.

PossibleNOW’s strategic consultants take a holistic approach, leveraging years of experience when creating strategic roadmaps, planning technology deployments, and designing customer interfaces.

PossibleNOW is purpose-built to help large, complex organizations improve customer experiences and loyalty while mitigating compliance risk. Visit http://www.PossibleNOW.com to learn more. 

Media Contact

Rebecca Dodson, PossibleNOW, 770-255-1020, rdodson@possiblenow.com, https://www.possiblenow.com